Yes, you can use the discount code ‘WELCOME20’ to receive 20% off your first order, and always receive free shipping on orders over $75.

Check out our promotions page for all current discounts. If you’re a huge Ground Up fan looking for another way to receive special discounts (AND free nut butters!), consider joining our ambassador program, the Butterbassador Club.

You can! After you add an item to your cart, there is an empty text box that says “leave a note with your order”. In that box, you can add your gift note. And if you forget, no worries! Just send an email to customercare@grounduppdx.com with your order number and the note you’d like added.

We do not include invoices or receipts with orders anyway, so you’re good to go.

As long as your package hasn’t been shipped out yet, we can modify the order. Just send an email to customercare@grounduppdx.com with your order number and the changes you’d like us to make.

Yes, as long as the package has not been shipped out yet, we can change it. Just send us an email at customercare@grounduppdx.com with your order number and the correct address.

If you entered the wrong billing address, as long as the payment was processed, it’s not an issue.

Orders that are flagged in our Shopify storefront with a "High Fraud" risk will not be fulfilled. If your order is flagged as such, our company policy is to cancel your order, send you an email notification, and work with you to help you place a new order, should you choose to do so.

We're so sorry if you're experiencing issues while checking out on our website! We were recently made aware of an issue with our check-out experience, and we are trying to solve it. If you are able to send us a note at customercare@grounduppdx.com, we'd be happy to help you out. In the meantime, you should be able to check out successfully by navigating directly to http://grounduppdx.com/checkout.

Sorry international friends, we ship U.S. only. We hope to be able to offer int’l shipping some day soon!

Oh no! If your jar arrived broken or damaged, send us an email at customercare@grounduppdx.com with your order number, a photo and we’ll help you out.

We’re so sorry about that! If your jar arrived broken or damaged, send us an email at customercare@grounduppdx.com with your order number and we’ll get the correct products shipped out.

Your order should ship out within 4-7 business days of placing it. Thanks for your patience! (As a note, our team operates on a 4-day work week so we are closed on Fridays, so orders will not ship out then.) Find more information on our Shippings + Returns page.

As long as a shipping label has not been printed yet for your order, you can cancel it. Just send us an email at customercare@grounduppdx.com and we can help you out.

All sales on our website are final, and we cannot accept returns or exchanges on any items. If you're unhappy, please let us know by emailing us at customercare@grounduppdx.com and we'll do what we can to accommodate you! Find more information on our Shippings + Returns page.

Unfortunately, we are unable to do this! However, if you have any special requests, feel free to email customercare@grounduppdx.com and we will do our best to help you out.

The possibilities are endless! Here are some of our favorite ways to enjoy them: on toast, in a smoothie, in oatmeal or yogurt, with an apple or banana, or by the spoonful. You can also incorporate them into baked goods or savory recipes! Find inspiration on our recipe blog or Instagram.

Many of our ingredients are locally grown, pesticide-free, and sourced from organic farms. However, at this time, we are unable to source 100% organically grown materials to make our product. It is something we have looked into and stay on top of as our company continues to grow. We can assure you that all of our ingredients are non-GMO and pesticide-free. We put a lot of love and care into every jar we create, and therefore into every ingredient that goes into it.

All of our products are non-GMO certified!

Since most of our nut butters contain coconut, they get hard when kept in colder temperatures. It's best to warm it up to get it to a stirrable consistency. To warm it, we suggest a few things:

1. Heat the entire jar up in the microwave for 15 seconds or so, until you see the oils start to release and it gets more liquid-y. (You can also just heat a small portion in a bowl, your call!)
2. Put some in a small sauce pan and warm it on the stove top.
3. Place the entire jar in a bowl of warm water for a bit so that it can liquify more.
4. Store it in a warm place such as near the stove or a heater to avoid having to do this every time!

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In our nut butters that contain coconut or cocoa butter, the oils in the nut butter separates naturally and hardens on top. They also get hard when stored in cooler temperatures. Those white spots you see are actually solidified coconut oil or cocoa butter. If you are unable to stir it and get it to a desirable consistency, it is best to warm it up. Look above for instructions on how to warm up your nut butter!

Because we don’t use any palm oil, hydrogenated oils, or other fillers, separation between the oil and the nut butter will naturally occur. Simply give it a good stir and enjoy!

Our nut butters have a shelf life of one year from the batch date on your jar.

Once opened, they do not need to be refrigerated. (In fact, our flavors with coconut will harden if they’re stored in the fridge, so we don’t recommend it!)

Oh no! That unfortunately can happen from time to time. Please send us an email at customercare@grounduppdx.com and we’ll assist you.

We release a new limited-edition flavor every month. Stay tuned via our email list and on social media to make sure you get access to our new flavors!

We ensure that every product that leaves our warehouse has at least a 60-day shelf life remaining. We try to ship you the freshest product we have available to ensure it's the best-tasting nut butter you've ever enjoyed!

All Ground Up nut butters are made in a peanut-free, dairy-free, gluten-free and soy-free facility.

Yes, they are 100% gluten-free, and there is no chance for contamination.

We have 3 vegan flavors that do not contain honey: Classic Smooth, Chunky and Walnut-Cashew. Sometimes our current seasonal is vegan, as well!

You can find the nutritional information for each product on its product page (as well as on the back of the jar!).

Yes, all of our nuts are dry roasted.

You can find our products in many stores around the US. Check out all the stores that carry our products on our Find Us in Stores page and hopefully they’re available at a store near you! If you would like to see your products in a particular store near you, fill out our Store Request Form and submit it to the store!

You have several options! You order online and select local pickup to avoid shipping costs or find us in a store near you. You can also shop our products at several farmer’s markets around Portland (sometimes we even bring our limited-edition flavors!) and find a list on our Events page.

We do! Learn more on our Wholesale page.

You can learn more about how to partner with us Wholesale page.

You can! Learn more Meaningful Gifts page.

Definitely! Learn more on our Meaningful Gifts page.

Yay - we love collabs! Send us an email at customercare@grounduppdx.com or a DM on instagram (@grounduppdx) and we will discuss further.

We’d love to chat with you! Send us an email at customercare@grounduppdx.com or a DM on instagram (@grounduppdx) and we will discuss further.

We are so happy to hear this! You can find more information about our ambassador program, the Butterbassador Club, here. Or, send us an email at butterbassadors@grounduppdx.com.

Yes! Our Flavor of the Month Club is a monthly subscription where you get first access to our seasonal flavors—before they're released to the public! Every month, you'll get 2 jars of nut butter delivered straight to your door: one seasonal flavor (always a surprise!) and one flavor from our classic lineup (of your choosing).

Of course! You can choose from our 3-Month, 6-Month or 12-Month Prepaid Subscriptions.

If you have a Monthly Subscription, yes! You can cancel or pause your subscription at any time by logging into your subscription portal. You can also change the classic flavor that is getting delivered with your order, and you can even add additional items on to your order!

If you have a Prepaid Subscription, we unfortunately cannot change the classic flavor that comes with your order.

Shipping is included in the pre-paid subscriptions (and you're getting a discount on shipping by paying up-front, instead of paying an additional $5 each month!). For our monthly subscription, shipping is not included and you will be charged an additional $5 each month.

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• All limited-edition flavors will be peanut-free, dairy-free, soy-free and gluten-free, but unfortunately we cannot accommodate any special allergen requests.
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All Flavor of the Month subscription orders ship on the 5th of the month—before we release our limited-edition flavor fo the public! Your card will be charged on the 1st of the month, and new subscribers must join by the 3rd of the month to be included.

Reach out to us at customercare@grounduppdx.com or call (503) 477-8892 and we will help you out!

Our customer care team is available by email or phone during business hours, 9-5 on M-Th (Pacific Standard Time). If you send us an email or submit an inquiry on our website, we’ll get back to you with 1-2 business days.

You can! We now have a jar recycling and reuse program through a local partnership with New Seasons Market and Bold Reuse. (You can find more information on it here.) If you live locally, you can return your empty Ground Up jars to any New Seasons Market location. If you live elsewhere, you're welcome to ship us your empty jars (but unfortunately we are unable to cover this expense at this time). Ship to:

Ground Up PDX

Attn: Retail Reuse

657 SE Yamhill St.

Portland, OR 97214

Please Note: We cannot recycle lids, only glass jars at this time.

Buying our products is truly the best way to support our mission of providing job skills to womxn overcoming adversity! The more jars that we sell, the more hours we are able to provide for our team, and ultimately the more womxn we are able to employ. If you're looking for a way to make an ongoing contribution, consider joining our Flavor of the Month Club!

All sales on our website are final, and we cannot accept returns or exchanges on any items. If you're unhappy, please let us know by emailing us at customercare@grounduppdx.com and we'll do what we can to accommodate you!